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Visitors to Sylvan Ward

On July 19, government restrictions, including the use of face masks and social distancing changed.

As a Hospice, we care for some of the most vulnerable people in our communities. To help keep all of us safe, you will still be required to wear a face mask when visiting our Hospice site in Bury St Edmunds, unless you are exempt.

Wherever possible you will also be asked to continue to socially distance from staff and volunteers working at the Hospice. As a healthcare organisation, we have an essential responsibility to protect those in our care who are extremely clinically vulnerable, and with infection rates increasing, we hope everyone will understand, respect and support our position.

You can read more about visiting arrangements for our Sylvan Ward below.

St Nicholas Hospice Care: Sylvan Ward Visiting Arrangements

To protect people during the coronavirus outbreak, St Nicholas Hospice Care has updated visiting arrangements for those visiting Sylvan Ward. Your assistance is greatly appreciated. The following arrangements are in place from 19 July 2021:

Before each visit:

All arrangements are made with the ward staff.

To arrange and plan a visit, call the ward on 01284 725700 prior to visiting

Routine visits must be:

  • Booked in advance,
  • A maximum of two visitors in the building at one time,
  • In the daytime up to 9pm,
  • Where possible, please arrange shorter visits,

Some visits may not work within these constraints, and we will aim to meet the needs of people and their families. Exceptions to the visiting arrangements may include:

  • More than two visitors during times of great need, such as during a dying person’s final hours
  • Visiting outside daylight hours, such as for those with caring/work commitments
  • Please discuss your needs with us, if this applies to you.

Please bring your own drinks and food, if needed. We have a vending machine which visitors may use on their way in or out of the building.

We will aim to make acceptable arrangements regarding your individual needs. This could relate to your health or cultural wishes.

Do not visit the Hospice if you or anyone you live with has:

  • a high temperature
  • a new persistent cough
  • changes/loss of sense of taste or smell

If you have these symptoms, you will need to self-isolate as per government guidance. We can offer alternative means of communicating with your loved one at the Hospice.

If you are arriving in the UK from another country (unless it is on the UK government’s list of countries in the travel corridor – see, you may need to self-isolate. Exceptions to this may be made on compassionate grounds – please discuss your needs with us, if this applies to you.

During your visit:

On arrival, come to the main Hospice entrance and make yourself known to reception staff (out of hours, please contact ward staff using the intercom).

You will be guided to the ward’s entrance and asked to make use of handwashing facilities.

Personal protective equipment (PPE):

  • You will be required to wear appropriate PPE. This will be provided for you at the ward entrance by ward staff. It may include a face mask, visor, apron or gown, and gloves.
  • You will need to wear these throughout your visit
  • Dispose of them in the bins provided in patients’ rooms or bays before you leave

Wash your hands at the sink by the ward entrance on your way out

Stay with the person you are visiting as much as possible. Use the buzzer if you require assistance. Please do not leave the room to seek a staff member – we will come to you.

Toilet facilities for families and friends are only available at the main Hospice reception. To get there, you will need to leave the ward, after removing your apron and gloves and washing your hands (Leave your mask on if you are returning to the ward after visiting the toilets).

Unfortunately, none of our communal areas are accessible for visitors at this time.

Maintain a distance of at least two metres away from staff and other visitors.

We will record details of those visiting to ensure we are compliant with the national ‘Track and Trace’ requirements.

Thank you for your understanding during these difficult times.

Guidance will be reviewed periodically, in response to changing national guidance.

Last updated 06.05.2021