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Call our 24/7 advice line for health care professionals and families if you need support with symptom management and end of life care - 01284 766133.


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Visitors to Sylvan Ward

As a Hospice, we care for some of the most vulnerable people in our communities. Due to the ongoing coronavirus pandemic to help keep all of us safe, you will still be required to wear a face mask when visiting our Hospice site in Bury St Edmunds, unless you are exempt.

Wherever possible you will also be asked to continue to socially distance from staff and volunteers working at the Hospice. As a healthcare organisation, we have an essential responsibility to protect those in our care who are extremely clinically vulnerable, and with infection rates increasing, we hope everyone will understand, respect and support our position.

You can read more about visiting arrangements for our Sylvan Ward below.

This information was last updated on 26/10/21

St Nicholas Hospice Care: Sylvan Ward Visiting Arrangements

To protect people during the coronavirus outbreak, St Nicholas Hospice Care has updated visiting arrangements for those visiting Sylvan Ward. Your assistance is greatly appreciated.

Before each visit, please follow the guidance:

·       All arrangements are made with the nurse in charge or the ward manager.

·       To arrange and plan a visit, call the ward on 01284 725700 prior to visiting.

·       To help us, please name a single contact who can share information with other visitors.

·       We can accept up to two visitors per person (including children) in the building at any one time; additional visitors will need to wait off the ward, in our communal areas, gardens or in their own vehicles. 

·       We would ask you to do a lateral flow test before your visit, or twice a week if you are visiting regularly. If you have a positive result, you should follow national guidance and arrange a PCR test. Please self-isolate while you await these results and do not visit the Hospice.

·       Where possible, please arrange shorter visits with fewer numbers of people.

·       We would ask you to complete your visits by 9pm, and cannot routinely accept overnight visitors at this time.

·       However, during times of great need, such as during a dying person’s final hours, we will aim to meet the needs of people and their families. This may include more than two family members visiting at once, and overnight. Please discuss your needs with us, if this applies to you. 

·       We have a vending machine that visitors may use on their way in or out of the building.

·       We will aim to make acceptable arrangements regarding your individual needs. This could relate to your health or cultural wishes

 Do not visit the Hospice if you or anyone you live with has symptoms of Covid or is self-isolating in line with guidance.

·       If you have these symptoms, you will need to self-isolate as per government guidance. Please click here for further information. 

·       If you are self-isolating because you have had a positive Covid-19 test or you have been told to by NHS Track & Trace you must not visit the Hospice. We can offer alternative means of communicating with your loved one at the Hospice.

 During your visit 

  • On arrival, come to the main Hospice entrance and make yourself known to reception staff (out of hours, please contact ward staff using the intercom).
  • You will be guided to the ward’s entrance and asked to make use of handwashing facilities.
  • Personal protective equipment (PPE):
    • You will be required to wear appropriate PPE. This will be provided for you at the ward entrance by ward staff.
    • You will need to wear these throughout your visit
    • Dispose of them in the bins provided in patients’ rooms or bays before you leave
    • Wash your hands at the sink by the ward entrance on your way out 
  • Stay with the person you are visiting as much as possible. Use the buzzer if you require assistance. Please do not leave the room to seek a staff member – we will come to you. 
  • Toilet facilities for families and friends are only available at the main Hospice reception. To get there, you will need to leave the ward, after removing your apron and gloves and washing your hands. (Leave your mask on at all times until you leave the Hospice building.)
  • There is an area for families to use for taking refreshments, in Bradbury Green opposite the fireplace. Food can be purchased from our Bistro during opening hours or vending machine at other times.
  • Maintain social distancing where possible.
  • We will record details of those visiting to ensure we are compliant with national ‘Track and Trace’ requirements.

Thank you for your understanding during these difficult times.

Guidance will be reviewed periodically, according to government guidelines.

Last reviewed 26.10.2021