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Need advice?

Call our 24h help line
01284 766133
We’re here to help

Call our 24/7 advice line for health care professionals and families if you need support with symptom management and end of life care.


Please use this page to find more information about our privacy notices, contact information for our data protection officer and use the form below to update your data preferences.
Privacy notices
Website policies and further information

Cookie Policy
General Data Protection Regulation
My Care Record 

Would you like to contact us about the use of your data?

If you wish to use your rights in relation to information being stored with the Hospice, please contact or telephone 01284 766133 and request to speak to our Governance Lead. You can update your preferences for how we use your data below.

If you wish to make a complaint about the Hospice’s use of your data, you can contact our data protection officer Sara Taylor by email, or follow our complaints procedure by visiting

  • Your data - would you like to update us?

    With your information we can keep in touch with you. Also, if you're a UK tax payer, we can increase the value of your donations through GiftAid, at no extra cost to you.

    Please share or update your preferences below, or use the form to ask us to stop using your information.

    You can read more fully about our use of your data in the following documents – data management policy, privacy policy.

  • We frequently share general updates on Hospice activities; this is the best way for supporters to keep in touch, and discover the latest news from all areas of the Hospice.
  • While we're updating our records we would like to ensure we have an up-to-date gift aid statement. By gift aiding your donations you can boost your donations by 25p for every £1 you donate at no extra cost to you.
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Accessing your health records

Under the Data Protection Act 2018 individuals have a right to access information recorded about themselves, e.g. patient records.

If you would like access to your records please write to:

Clinical Admin Office
St Nicholas Hospice Care,
Hardwick Lane,
Bury St Edmunds,
Suffolk IP33 2QY

Or you can download the application form here and send it to the address above.