Referrals are processed by the Referrals Office (open 8.30am to 4.30pm Monday to Friday), and are accepted from any healthcare professional or from patients and families.
Please click here to find a leaflet that will help give those you have referred to us a better understanding of the Hospice and what they can expect following their referral.
If you are a patient or family member, please contact our Referrals team and we will help you through the process via 01284 766133 or use this online contact form.
Telephone advice and support
Our telephone number 01284 766133 provides advice to health professionals (e.g. GPs, community nurses, care homes) and families on symptom management and end of life care.
Our specialist teams will continue to support as usual during the day, but will increasingly offer telephone advice. Our aim is to ensure people are equipped and prepared, and that if things change unexpectedly, additional expert advice is available.
How to access the service
We have an open referral system and can help people who need hospice care, support and advice.
What we do
The specialist expertise of the Hospice staff includes:
• Specialist palliative inpatient hospice care (short stay)
• Knowledge and skills in resolving uncontrolled or complicated symptoms that have not responded to first or second-line treatments
• Managing short term complex therapy needs
• Facilitating psychological, emotional, spiritual social or family issues in conjunction with other agencies
• Bereavement support for adults, children and young people
• Supporting the patients and families with difficult decision-making in future end of life care provision
• Support from experienced volunteers
• Generalist palliative care support via telephone. Please call our 24/7 helpline number on 01284 766133
Currently, we are unable to offer:
• Day services
• Complementary therapy
• Intensive rehabilitation
The process after referral
We will contact the GP surgery to inform the GP of the referral and to request medical information in the form of copies of letters and scan reports.
We then share electronic records with other healthcare professionals. The Hospice Referrals team will contact the healthcare professionals who are already involved where appropriate and also contact the patient/family/carer.
This will help us to ensure the patient’s first assessment is allocated to the most appropriate team (which may include external agencies) and is carried out in a timely fashion according to need and priority. This first assessment may be undertaken at home or virtually depending on the situation. The Referrals team will also be able to signpost or refer on to other services where necessary.
Out of hours referrals
If you need to make an urgent referral outside of office hours then please contact Sylvan Ward direct on 01284 725700.
For more information, the Referrals Office can be contacted directly on 01284 702525, between 8.30am and 4.30pm Monday to Friday.
Please use the links below to select the service you wish to refer to.
Make a referral
Please use the links below to select the service you wish to refer to
Community medical services self-referral (for you or a loved one)
- The first point of contact for people who have a diagnosis of a long-term or life-threatening condition
- The service helps people to understand and access the wide variety of services available through the Hospice and in the community
- Symptom management for uncontrolled or complicated symptoms that have not responded to first or second line treatments
- Short term complex therapy support
- Complex advanced care planning for example the withdrawal of life-sustaining treatment
- Psychological services for palliative patients and/or those close to them, including children and young people
- Bereavement services for adults
- Bereavement services for children and young people through our Nicky’s Way service
- A community-based and volunteer-led project providing practical support and valued companionship to people and their families with long-term and life-threatening illnesses