Call our 24/7 advice line for health care professionals and families if you need support with symptom management and end of life care - 01284 766133.
About us
St Nicholas Hospice Care is a local charity providing specialist care, emotional support and practical help to people across West Suffolk and Thetford facing dying, death and grief.
Because you matter, we’re here. We believe nobody should have to face these experiences alone. We support people at home, on our Sylvan Ward, through emotional and bereavement support, and whenever families need us most.
Every year, we support thousands of local people. Hospice care is not just for patients, but for families, carers and friends too. Our teams provide expert care, comfort and reassurance, helping people live as well as possible and navigate some of life’s most difficult moments with dignity, choice and support.
We are committed to providing the very best experience for everyone who uses our services, guided by our values of compassion, accountability, respect and equity.
We provide care and support throughout West Suffolk and Thetford. This may be at our hospice in Bury St Edmunds, in people’s homes or through services including Patient and Family Support and Nicky’s Way, which provides bereavement support for children and young people across our communities.
How much does it cost to run the Hospice? Where does the money come from?
Hospice care is free for patients and families, but it is not free to provide.
It costs around £9.7 million each year to run St Nicholas Hospice Care – around £27,000 every day. While we receive statutory funding, this covers only around 32% of our costs. The remaining 68p in every £1 comes from the generosity of our community through donations, fundraising, retail, lottery, events and gifts in Wills.
The support of local people makes local hospice care possible. Every donation, purchase, volunteer hour and gift in a Will helps ensure that expert hospice care, emotional support and bereavement services remain available for local families when they need them most.
Because you matter, we’re here. Because you care, we can keep being here.
Our vision and mission
Vision: Everyone in our communities has support, dignity and choice when facing dying, death and grief.
Mission: We strive for something better in the provision of high-quality, specialist palliative care, emotional and practical support, so that no-one in West Suffolk and Thetford has to face dying, death and grief alone.