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Complaints and feedback

It is our policy to respond to any feedback promptly so we can carry out an investigation.

Please review our Complaints Policy to understand how we will approach your feedback.

  • Please provide your so that we can respond to your feedback or complaint
  • If you would like us to contact you by phone please provide your phone number.
  • How we will respond

    The information you provide will be sent directly to Barbara Gale, Chief Executive Officer. The Hospice will respond to your complaint within 48 hours. However, if you do not hear from us within that time or require an urgent response please contact 01284 766133. Every effort is made to keep your information secure but please note this data transfer is secure but not encrypted. The data that you have submitted will be deleted from our content management system within 31 days.
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