Call our 24/7 advice line for health care professionals and families if you need support with symptom management and end of life care.
Referrals are processed by the Referrals Office (open 8.30am to 4.30pm Monday to Friday), and are accepted from any healthcare professional or from patients and families.
Download our referral form for adults which then can be emailed to firstname.lastname@example.org or posted to St Nicholas Hospice Care (marked for the Referrals Office). If you are a healthcare professional, please use NHS secure mail to send information. Please do not use ordinary emails to send information.
Please click here to find a leaflet which will help give those you have referred to us a better understanding of the Hospice and what they can expect following their referral.
If you are a patient or family member, please contact our First Contact team and we will help you through the process via 01284 766133 or use this online contact form.
If you wish to refer a young person to our bereavement service Nicky’s Way, please contact our Family Support team via 01284 766133.
Please note: Due to the Coronavirus, all of our face-to-face support groups and sessions in the community and at the Hospice, are not currently running at this time.
This includes activities usually held at the Haverhill Hub. We are working on developing online and virtual sessions, as well as guidance and information you may find useful. Please, click here to find out more.
Telephone advice and support
St Nicholas Hospice Care increased the capacity of our 24/7 advice line in April 2020.
Our telephone number 01284 766133 provides advice to health professionals (e.g. GPs, community nurses, care homes) and families on symptom management and end of life care.
Our specialist teams will continue to support as usual during the day, but will increasingly offer telephone advice. Our aim is to ensure people are equipped and prepared, and that if things change unexpectedly, additional expert advice is available.
How to access the service
We have an open referral system and can help people who need hospice care, support and advice. We generally work with people who: have an advanced, progressive life-shortening malignant or non-malignant disease have unresolved, unmet needs that may include any or all of the following:
Physical, psychosocial or spiritual distress
Difficult symptom issues
Need help with difficult decisions, planning, or conversations about managing end of life care
There is no minimum age. If our staff have expertise which is not available within other organisations and the patient/client seeks our intervention we will consider becoming involved.
Did you know you can self-refer to St Nicholas Hospice Care?
If you believe you or someone you know would benefit from the expertise at St Nicholas Hospice Care please ask your Doctor, Nurse or Social Worker to make a referral.
Alternatively, please contact us yourself by phone on 01284 766133 or by contacting our First Contact team using this form.
The process after Referral
We will contact the GP surgery by fax to inform the GP of the referral and to request medical information in the form of copies of letters and scan reports.
The Hospice First Contact team will then contact the healthcare professionals who are already involved where appropriate and also contact the patient/family/carer.
This will help us to ensure the patient’s first assessment is allocated to the appropriate hospice team and is carried out in a timely fashion according to need and priority. This first assessment may be undertaken at home or in a clinic setting at the Hospice depending on the situation. The First Contact service will also be able to signpost or refer on to other services where necessary.
Out of Hours Referrals
If you need to make an urgent referral outside of office hours then please contact Sylvan Ward direct on 01284 725700.
The Referrals Office can be contacted directly on 01284 715569.