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Need advice?

Call our 24h help line
01284 766133
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Call our 24/7 advice line for health care professionals and families if you need support with symptom management and end of life care.

High street shops

You can find St Nicholas Hospice Care shops across West Suffolk as well as our online eBay and Amazon shop and Donations Centre, located in Bury St Edmunds.

Last year our Retail Team helped generate an income of over £1 million to support our services for people and their families living with dying, caring and grief.

Covid-19 information

After July 19, government restrictions are changing, including the use of face masks and social distancing. In our shops, the safety of our customers, volunteers and staff remains a paramount concern.

In our stores, we will be following guidance from the Charity Retail Association.

Our staff and volunteers will continue with the rigorous hygiene measures we already have in place. These include increased hand washing, using hand sanitiser, regular cleaning of touchpoints and enhanced cleaning within shops. Till screens will also remain in place, and we’d encourage contactless payment where possible.

Unless exempt, our staff and volunteers will continue to wear face masks, coverings or visors. Although we will not be actively limiting the number of people in our stores, we will be mindful of overcrowding, and should it be needed during busy periods, we may ask people to wait before entering shops.

We want to create a comfortable experience for all. So, if you can support us by maintaining social distancing when shopping in-store, wearing a mask or face covering, unless exempt, and using the hand sanitiser provided, we would be most grateful.

(Updated July 2021)

Shop opening hours

Barton Road, Bury St Edmunds: open Monday to Saturday from 9am to 5pm. If you have items such as clothing, shoes, bags and linens these can be placed in the pink clothing bags outside the store. If you have any other items to donate, please book a slot at our nearby Donation Centre on Chapel Pond Hill.

St John’s Street, Bury St Edmunds: Open Monday to Saturday from 9am to 5pm.

Brandon: open Monday to Saturday from 9am to 5pm. 

Long Melford: open Monday to Saturday from 9am to 5pm.

Mildenhall: open Monday to Saturday from 9am to 5pm.

Haverhill: open Monday to Saturday from 9.30am to 4pm.

Sudbury: open Monday to Saturday from 9am to 5pm.

Newmarket: open Monday to Saturday from 9am to 5pm.

If you have donated items for our stores, please remember you can take items to our Donation Centre, on Chapel Pond Hill, Bury St Edmunds. For more information, click here.

The Haven Café

Our Haven Garden Café at our Haverhill Hub is open Tuesday – Saturday from 10am-4pm.

There is plenty of homemade food to enjoy, with seating inside the café and outside in our lovely garden.

Covid-19 Measures

Although the majority of legal Covid-19 restrictions have been lifted, safety measures are still in place in our Haven Garden Café.

These include:

  • An NHS test and trace QR code to scan upon arrival
  • Hand sanitiser available at the entrance
  • All staff and volunteers are wearing masks
  • We kindly ask visitors to wear masks when ordering at the counter and moving around the venue
  • A screen is still in place at the counter

(Updated August 2021)

Browse our range of new goods and buy online 

In addition to items in our stores, we also have a selection of new goods, which as well as being in shops are also available to purchase online.

Browse through our range of gifts, accessories and household items by clicking here.

 

Please note: we are considering all government advice and guidance. While every effort is being made to ensure this page’s information is correct, things are subject to change.

Help the Hospice by becoming a shop volunteer

To help support our shops we are looking for more volunteers.

Our retail volunteer roles offer a lot of variety and include sorting donations, working on the till, displaying goods for sale, and most importantly ensuring all our customers receive a friendly welcome.

Find out more by clicking here.