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Your Experience survey

If you have used our Hospice's services, please consider taking some time to inform us of your experience.

Media request form

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  • To help us get in touch if we have questions about your request

  • Who?

    In this section we hope you can teach us about the people behind the story. Who is organising it? Are they a determined individual? A group of people from a local company? Have they been friends for years? Are they a local group? How can we get in touch with them? Please save the 'why they are doing it' for the designated section below.

  • What?

    Tell us what is going on or what has happened. Is it an event? Are you making a donation? Did it involve a lot of planning? Did you face any challenges? Is it an annual event?

  • Where and when?

    Time, location and where can people find out more/buy tickets? When and where is it happening/happened?

  • Why?

    What are the reasons behind the story? Is it in-memory of a loved one? Are you trying to tell more people about a Hospice service? Do you think its an important local cause? Is it a remarkable story about a volunteer?

  • Photograph

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    Accepted file types: jpg, gif, png, pdf, Max. file size: 100 MB.

    • Thank you for agreeing to participate in the Hospice's promotional activity

      St Nicholas Hospice Care wishes to use your story and/or images, video or audio for the purposes of promoting and marketing of the Hospice, its services and fundraising events.

      We would like your permission to publish this material now or in the future. This might be in a newspaper, on Facebook, leaflets, on our website, or for promotional/branding items, such as posters, billboards, roller banners or window displays in our shops. We may also use the information you have provided for applications we make for funding or grants.

      Before using your photographs, name, quotes, video or audio we need your permission. Please complete this form.

    • Contact details

      Your details are collected and stored for the purposes of managing the media you have consented for use by the Hospice.

    • Use of your image

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      Administrative use

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    Media Request Terms and Conditions

    1. How We Use Your Story

    • By submitting your story, you give us permission to use your words, images, and experiences to help raise awareness of St Nicholas Hospice Care and the impact of our community.
    • We may use your story in our own media channels (website, social media, newsletters, printed materials) and, where appropriate, share it with local or national media (newspapers, radio, TV, or online news).
    • We will always aim to use your story sensitively and respectfully, and may edit for clarity, length, or suitability. 

    2. What You Can Expect

    • Not every story will be published. We receive many wonderful stories and, while we value every one, we cannot guarantee publication or media coverage.
    • We cannot guarantee press coverage. While we may share your story with journalists or media outlets, we have no control over whether or how they choose to use it.
    • We may contact you for more information. To help us tell your story accurately, we may get in touch to clarify details or request additional information, images, or permissions.

    3. Privacy and Consent

    • We take your privacy seriously. Your personal information will be handled in line with our Data Protection and Privacy Policy, available at https://stnicholashospice.org.uk/privacy/.
    • We will never share your contact details publicly or with third parties without your explicit consent.
    • If your story includes other people (especially children or vulnerable adults), please ensure you have their permission to share their details and images.
    • You can withdraw your consent at any time by contacting us at marketing@stnh.org.uk or by calling our team.

    4. Where Your Story Might Appear

    • Your story may be used on our website, social media, newsletters, fundraising materials, or in printed publications.
    • With your permission, we may also share your story with journalists or media outlets for wider coverage.
    • We may use your story for future campaigns or awareness activities, unless you tell us otherwise.

    5. The Importance of Complete and Accurate Information

    • Please provide as much detail as possible and ensure all information is accurate and up to date.
    • Incomplete or unclear submissions may mean we are unable to use your story or may need to contact you for clarification.

    6. Managing Expectations

    • Sharing your story is a generous act and helps us inspire others, but we cannot guarantee a particular outcome, level of exposure, or media response.
    • We will always do our best to keep you informed if your story is selected for use, and to let you know where and when it appears.

    7. Withdrawing Consent

    • You have the right to withdraw your consent for us to use your story at any time. Please note that while we will remove your story from our own channels as soon as possible, we cannot guarantee removal from third-party media or materials already published.

    Our Commitment to You

    • Right to Review: Where possible, we will offer you the opportunity to review your story, images, or quotes before publication, especially for sensitive or personal content.
    • Sensitive Content: We are committed to handling sensitive stories with care and respect. If your story involves bereavement, illness, or vulnerable individuals, we will take extra steps to ensure it is shared appropriately and with dignity.
    • Children and Vulnerable Adults: If your story involves children or vulnerable adults, we require explicit consent from a parent, guardian, or appropriate adult before sharing any details or images.
    • Withdrawal and Corrections: If you notice any errors in your published story or wish to update or correct information, please contact us and we will do our best to make the necessary changes.
    • Non-Commercial Use: Your story will only be used to support the charitable aims of St Nicholas Hospice Care. We will never sell your story or use it for commercial gain.
    • Diversity and Inclusion: We welcome stories from people of all backgrounds and experiences. We are committed to representing the diversity of our community and will never discriminate on the basis of age, gender, ethnicity, disability, religion, or any other protected characteristic.
    • Contact and Support: If you have any questions, concerns, or need support regarding sharing your story, our team is here to help. Please contact us at any time for advice or reassurance.
    • No Obligation: Submitting a story or media request does not place you under any obligation to participate in publicity or further activities. You are free to decline or withdraw at any stage.
    • Respect for Your Wishes: We will always do our best to respect your wishes regarding how your story is used, including any restrictions on sharing, anonymity, or preferred channels.

    Thank you for supporting St Nicholas Hospice Care and for sharing your story. If you have any questions about these terms, please contact our Marketing & Communications team at marketing@stnh.org.uk or call us on 01284 766133.

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