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listen learn adapt - workshop group discussion with staff

Call our 24/7 advice line for health care professionals and families if you need support with symptom management and end of life care - 01284 766133.

Your Experience survey

If you have used our Hospice's services, please consider taking some time to inform us of your experience.

Our progress

Listen Learn Adapt is rooted in developing services led by people’s experiences.
We want to encourage sustainable services that meet the needs you and your loved ones have. Please keep checking our news section where we will share our progress.

Three stages

There is much to do, but we feel it can be split into three stages.

1. We have already worked though the first stage, which has seen us listen to the experiences our community, has of dying, death and bereavement. We wanted to hear as many varied stories as possible, which is why we haven’t just spoken to people who have experienced hospice care. We have also taken time to understand our current services, how they are working, what they are achieving and how much they cost.

2. The second stage is something we are working through now. We are spending time making sense of all of the information we have gained and using it to design services. Some testing of initial ideas has taken place, but this will continue.

3. Once a new service model has been piloted, developed and agreed, it will be implemented. While we hope to do this as quickly as possible, we don’t want to rush it as we want to make sure we are providing care and support that is flexible, and services that are sustainable.

Our work so far

We need to ensure the role we play responds to growing demands, as we work with the healthcare community.
During this process, we have worked with Livework, a company that specialises in service design. They use design, collaboration and research to guide all of their projects.

To learn more about Livework please click here

To be able to help and support you now and in the future we are focusing on the development of three areas:

  • How we promote independence and resilience
  • Achieving care that is holistic by encompassing practical, medical, psychological and spiritual support
  • Developing services that are sustainable

As the process develops, we will also be aware of four other existing themes, which could also help to inform the Hospice’s care and support. These are:

1. Continuity of care
2. Access and choice
3. Scalability
4. An experience that is as dignified, pain free and peaceful

Step one has seen us work extensively with people in our local community; asking them to share with us their experiences of dying, death and bereavement.

You can find out more about what we did during step one by viewing our timeline here and for a timeline for step two please click here

To find out more about the Hospice’s staff and volunteers who have been involved in the process to date please click here