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Head of Retail
At St Nicholas Hospice Care, our retail teams generate an income of over £1m to support our services for people and their families living with long-term and life-threatening illnesses. The retail operation incorporates shops across West Suffolk, an online shop and a Donation Centre, all delivering high-quality retail experiences to our donors, customers and supporters, while maximising trading and gift aid income for the Hospice.
Following the completion of a restructure to increase the net profit contribution of our retail operations and to help support our long-term financial sustainability, we are now entering a new chapter for which we are recruiting a Head of Retail. This role will oversee all retail functions and is a senior leader within the Income Generation directorate as well as a member of the Hospice Leadership Team.
This is a fantastic opportunity to be part of a well-respected and purpose driven organisation, leading successful and committed teams that make a real impact to the communities we serve.
Your Role:
• Lead and inspire a team of shop managers, staff, and volunteers across multiple locations
• Develop and implement strategies and operational plans to increase income and retail performance
• Ensure shops reflect our brand, values, and commitment to excellent customer service
• Oversee stock management, merchandising, and donation strategies
• Build community engagement
What You Bring:
• Extensive senior level experience in multi-site retail management, ideally in the charity or not-for-profit sector
• Commercial awareness
• Strong leadership and people development skills
• Sound knowledge of charity retail governance, legal and regulatory compliance
• Excellent communication, planning, and problem-solving abilities
Why Work at St Nic’s?
• Supportive working environment
• Access to a range of learning and development opportunities
• Health Cash Plan & Wellbeing programme
• 25 days annual leave increasing to 29 with service
• Enhanced Occupational sick pay scheme
• Access to a group pension plan
• Life assurance
• Free parking
• On site bistro
For further details on the Job Description, please click the link below:
Head of Retail Job Description
Closing date: Monday 27th October at 9am
First interview: Wednesday 5th November
Second interview: Wednesday 12th November
NO AGENCIES PLEASE
We look forward to hearing from you
If you’d like an informal discussion about the role please contact Gill Jolly: gill.jolly@stnh.org.uk
To apply, please follow this link: