Call our 24/7 advice line for health care professionals and families if you need support with symptom management and end of life care - 01284 766133.
General Administrator
St Nicholas Hospice Care is a local charity providing help, advice and support to people in West Suffolk and Thetford in the final chapters of their life, who are living with long-term and life-threatening illnesses. Our services are not just for patients, but for their family and friends too. They include everything from specialist medical care to bereavement support and practical help. St Nicholas Hospice is dedicated to its vision for everyone to matter in life and death.
We are looking for an Administrator to join our Administration Team.
To ensure we provide the best care to patients and families, our behind the scenes clinical administration team is crucial in ensuring our services run effectively and proactively. They are responsible for managing patient records, coordinating appointments and referrals, and ensuring that patient records are up to date and accurate using SystmOne. The administration team provide flexible and comprehensive administration support across a number of teams including Education and Clinical but not exclusively for these teams.
As this role can often involve dealing with people in distress, an empathetic approach and excellent interpersonal skills are essential together with proven administrative skills and dedication to service users.
The ideal candidate will have:
- Educated to A-Level or equivalent
- Experience of working in a clinical/health care setting with SystmOne, not essential but preferred
- Administrative experience in an environment that requires the use of both manual and computerised administrative systems
- Experience in talking to members of the public, healthcare professionals and staff from other organisations on the telephone and in person
- Experience of dealing with telephone enquiries on sometimes difficult and sensitive issues
- Be able to work flexibly and co-operatively as part of a wider team
As an employee of St Nicholas Hospice Care you would receive the following benefits:
• A Health Cash Plan & Wellbeing programme
• 25 days annual leave increasing to 29 with service (pro-rata for part-time employees)
• Enhanced Occupational sick pay scheme
• Access to a group pension plan or if you have a current NHS pension, we can offer a continuation of your plan (subject to criteria)
• Life assurance
Closing date 8 June 2025
For further information on the role, please see the job description:
General Administrator Job Description
We look forward to hearing from you
If you would like to discuss the role, please contact Gillian Allen, Clinical Systems and Administration Manager, at gillian.allen@stnh.org.uk
To apply, please follow this link: