Call our 24/7 advice line for health care professionals and families if you need support with symptom management and end of life care - 01284 766133.
General Administrator
St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.
We are looking for a General Administrator to join our Clinical Administration Team.
To ensure we provide the best care to patients and families, our behind the scenes clinical administration team is crucial in ensuring our services run effectively and proactively. They are responsible for managing patient records, coordinating appointments and referrals, and ensuring that patient records are up to date and accurate using SystmOne. The administration team provide flexible and comprehensive administration support across a number of teams including Education and Clinical but not exclusively for these teams.
As this role can often involve dealing with people in distress, an empathetic approach and excellent interpersonal skills are essential together with proven administrative skills and dedication to service users.
What we’re looking for:
– Educated to A-Level or equivalent
– Experience of working in a clinical/health care setting with SystmOne, not essential but preferred
– Administrative experience in an environment that requires the use of both manual and computerised administrative systems
– Experience in talking to members of the public, healthcare professionals and staff from other organisations on the telephone and in person
– Experience of dealing with telephone enquiries on sometimes difficult and sensitive issues
– Be able to work flexibly and co-operatively as part of a wider team
Working for us:
As an employee of St Nicholas Hospice Care you would receive the following benefits:
• A Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)
• 25 days annual leave increasing to 29 with service (pro-rata for part-time employees)
• Enhanced Occupational sick pay scheme
• Home-made meals available in our onsite bistro
• Access to a group pension plan or continuation of NHS Pension (subject to criteria)
• Life assurance
• Free onsite parking
• Access to Blue Light Card scheme discounts
• Social events (such as photography group, quiz nights, picnics and more)
General Administrator Job Description
Closing date 7 December 2025
We look forward to hearing from you
If you would like to discuss the role, please contact Vic Cornwell, at victoria.cornwell@stnh.org.uk or 01284 702525
To apply, please follow this link: