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CRM & Data Insights Manager

St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.

Are you passionate about using data to make a positive impact and want to work for a charity that values compassion, accountability, respect, and equity? We’d love to hear from you. We’re looking for a CRM and Insights Manager to lead our supporter care strategy and maximise income through data-driven insights. In this pivotal role, you’ll manage our CRM system (Donorflex), optimise donor journeys, and ensure compliance with fundraising best practice and data protection regulations.

What you’ll do:

  • Use data analysis to shape fundraising strategies and improve supporter experience.
  • Manage and develop the Supporter Care team.
  • Oversee donation processing, Gift Aid claims, and reporting.
  • Drive efficiency and innovation in supporter engagement.

What we’re looking for:

  • Strong experience in CRM management and data analytics.
  • Excellent communication and leadership skills.
  • Advanced Excel and data visualisation expertise.
  • Knowledge of fundraising compliance and GDPR.

Working for us

As an employee you will receive the following benefits:

  • Opportunity for some home working
  • Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)
  • 25 days annual leave increasing to 29 with service (pro rata for part time employees)
  • Enhanced Occupational sick pay scheme

·        Home-made meals available in our onsite bistro

  • Access to a group pension plan or continuation of NHS Pension (subject to criteria)
  • Life assurance
  • Free onsite parking
  • Access to Blue Light Card scheme discounts
  • Social events (such as photography group, quiz nights, picnics and more)

CRM and Insights Manager Job Description 

Closing Date: 27 January 2026

Interview Date: 6 February 2026

We look forward to hearing from you

Ready to find out more? 

For further information, please contact Pauline Donkin, Head of Fundraising on:
pauline.donkin@stnh.org.uk or 01284 766133.

To apply, click here:

Location, Hardwick Lane, Bury Saint Edmunds, UKContract details, Permanent, 37 hours per week, £46,005 per annum

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