Shop Supervisor – Mildenhall

We are looking for a part-time Shop Supervisor, who can help us make the most out of every donation, develop a strong community presence and generate vital income for St Nicholas Hospice Care, within Mildenhall.

St Nicholas Hospice Care is a local charity providing help, advice and support to people in West Suffolk and Thetford in the final chapters of their life, who are living with long-term and life-threatening illnesses. Our services are not just for patients, but for their family and friends too. They include everything from specialist medical care to bereavement support and practical help. At our heart is the vision that everyone in our communities has support, dignity and choice when facing dying, death and grief. We do this by living our values: Compassion, Accountability, Respect and Equity

Required:
• Supervisory experience.
• Experience of charity retail preferred.
• Ability to motivate a team of volunteers.
• Deputising, in the absence of the shop manager, to include opening, closing and running of the shop.

The successful applicant will:
• Support the day-to-day running of the shop, assisting the Shop Manager and volunteers.
• Contribute to meeting agreed sales targets set by the Shop Manager.
• Processing sales.
• Provide high-quality customer service.
• Actively encourage donors to complete Gift Aid forms for donated items.
• Cashing up, banking and completing reconciliation procedures in the Managers absence.
• Ensure that all donations are stored and handled using the correct procedures.

Working for us:

As an employee you will receive the following benefits:

 

·       Health Cash Plan & Wellbeing programme

 

·       25 days annual leave increasing to 29 with service (pro rata for part time employees)

 

·       Enhanced Occupational sick pay scheme

 

·       Access to a group pension plan or continuation of NHS Pension (subject to criteria)

 

·       Life assurance

 

·       Access to Blue Light Card scheme

 

·       Social events (such as photography group, quiz nights, picnics and more)

Shop Supervisor Job Description

Closing Date: Friday 7th August 2026

We look forward to hearing from you

If you would like to discuss the role further, please contact Agi Anker, Retail Area Manager at agi.ankner@stnh.org.uk

To apply, please follow this link:

• Apply

Location, 8-14 Mill Street, Mildenhall, Bury Saint Edmunds IP28 7DP, UKContract details, Permanent, Part Time, 22.5 hours per week, £25,050 per annum (£15,233 pro rata)