Haverhill Hub Supervisor

St Nicholas Hospice Care is a local charity providing help, advice and support to people in West Suffolk and Thetford in the final chapters of their life, who are living with long-term and life-threatening illnesses. Our services are not just for patients, but for their family and friends too. They include everything from specialist medical care to bereavement support and practical help. St Nicholas Hospice is dedicated to its vision for everyone to matter in life and death.

At St Nicholas Hospice Care, our shops are part of a retail team that generates an income of over £1 million to support our services for people and their families living with long-term and life-threatening illnesses. St Nicholas Hospice Care shops are located across West Suffolk as well as our online shop and Donations Centre. As well as generating income, they support the local community and signpost to Hospice services.

We are looking for a Hub Supervisor with a passion for pre-loved goods to support the team at our Haverhill shop!

What does the Hub Supervisor role involve?

• Driving sales and promoting Gift Aid to reach maximum revenue potential
• Maintaining a high standard of display, presentation and cleanliness throughout the store
• Seeking new opportunities to market the store, including organising promotional events and activities locally and via social media
• Managing the deliveries and collections of donated goods and delivering an excellent standard of customer service
• Working collaboratively with the Hub Manager to build and develop a motivated team of staff and volunteers.

This is a full time role, 37 hours per week. We are open 6 days a week so this role will require weekend working on a rota basis. Candidates should be flexible as there may be the need to work in other shop locations as required.

Desirable skills for this role:

• Retail experience, ideally within the Charity sector
• Have experience in people management, including experience of working with and managing volunteers
• Great communication skills along with a can-do attitude
• A creative flair and passion for customer service
• Be confident working in a fast-paced environment
• Be proactive, driven and commercially aware
• Have strong IT skills with a good knowledge of Excel/Word/Outlook packages
• Aspire to the Charity’s ethos and values.

For more information please see the role description: Haverhill Hub Supervisor Job Description

We look forward to hearing from you

To discuss the role further please contact Philip Kojcinovic, Interim Head of Retail.

Closing date: Thursday 10 July

To apply please follow this link:

• Apply

Location, St Nicholas Hospice Care Charity Shop, Camps Road, Haverhill, UKContract details, Permanent role, 37 Hours per week, £25,429 per annum