• Trees must be left at the front of the property in a clearly visible and accessible location.
• We are unable to collect trees from gardens, rear access points, inside properties, or elsewhere on private premises.
• Volunteers will not enter properties, gardens or enclosed areas. Trees must be placed in a location that can be safely accessed from public land or the front boundary of the property.

• Trees must be placed outside by 8:00am on your collection day.
• Due to the nature of volunteer-led collection routes, we are unable to provide specific collection times. Trees may be collected at any time during the advertised collection period and participants should ensure their tree remains available for collection throughout this time.
• Collections are only available within the designated postcode areas advertised by St Nicholas Hospice Care. We reserve the right to decline or cancel registrations that fall outside these areas.

• All decorations, lights, tinsel, stands, pots, netting and other items must be removed before collection.
• Trees must be left in a clear, accessible area free from obstructions.
• Our volunteers must be able to access the tree safely from a public area. We may be unable to collect trees where access is restricted due to parked vehicles, locked gates, road closures, adverse ground conditions or other obstacles.
• Only real Christmas trees will be collected. Artificial trees cannot be accepted for collection.

• Trees must be no taller than 6ft.
• Trees over 6ft must be cut in half prior to collection to ensure the safety of our volunteers.
• We reserve the right not to collect trees that are considered too large or unsafe to handle.

• If your tree is missed during the initial collection period, or if you forget to leave your tree outside, you must notify us by Tuesday 12 January to be included in the mop-up collections.
• Trees not reported by this date will not be collected.

• Mop-up collections will take place on Saturday 16th January.
• Only trees that have been registered for mop-up collection will be collected.
• Trees not registered for the mop-up service will not be collected.

• Any tree missed during the initial collection must be placed in a clear and visible location for the mop-up collection dates.
• Trees that are not clearly visible or accessible during the mop-up collections may not be collected.

• No collections will take place after Saturday 16th January.
• Trees remaining uncollected after this date will be the responsibility of the householder.

While every effort will be made to collect all registered trees, collection times cannot be guaranteed and may be affected by factors outside of our control, including weather conditions, vehicle availability, volunteer capacity, and access restrictions.

Our volunteers reserve the right not to collect any tree that presents a health and safety risk or does not comply with these terms and conditions.

• The safety of our volunteers is extremely important to us. In the unlikely event that we are unable to carry out collections due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, volunteer shortages or other unforeseen events, we reserve the right to reschedule or cancel collections.
• Should this happen, we will contact registered participants using the contact details provided during registration. Updates may also be published on our website and social media channels.
• We appreciate your understanding and patience should circumstances outside of our control affect the collection schedule.

Participants are responsible for providing accurate address and contact information when registering. St Nicholas Hospice Care cannot be held responsible for missed collections resulting from incorrect or incomplete information supplied during registration.

Donations made in connection with the Christmas Tree Recycling Campaign are voluntary charitable donations in support of St Nicholas Hospice Care and are non-refundable unless required by law.

By registering, you agree that St Nicholas Hospice Care may use the contact details provided to administer your Christmas Tree Recycling booking, provide collection updates and contact you regarding any issues relating to your collection. Your information will be processed in accordance with our Privacy Policy.

Our Christmas Tree Recycling Campaign offers a convenient and sustainable way to dispose of your real Christmas tree after the festive season whilst supporting St Nicholas Hospice Care. Simply register your tree, make your donation, and our volunteers will collect it from your home.

Thursday 7 January – Sunday 10 January.

Your donation helps St Nicholas Hospice Care continue providing vital care and support to local people and their families. The donation is a charitable contribution to the hospice and not a payment for a collection service.

Complete the online registration form and make your donation. Once registered, you’ll receive confirmation and further information about your collection.

Collections are available within the following postcodes: IP24, IP28, IP29, IP30, IP31, IP32, IP33, CB8, CB9.

We can only collect real Christmas trees. Unfortunately, we are unable to collect artificial trees.

Please ensure:

• All decorations, lights and tinsel have been removed.
• Any pot, stand or netting has been removed.
• The tree is left in a clear, accessible location at the front of your property.

Trees must be no taller than 6ft. If your tree is larger than 6ft, please cut it in half before collection to help keep our volunteers safe.

We kindly ask that you leave trees at the front of your property in a visible and accessible location. Our volunteers are unable to enter gardens, homes, rear access points or private premises to collect trees.

Unfortunately, we cannot provide specific collection times. Collections are carried out by volunteers and routes may change throughout the collection period. Please ensure your tree is outside by 8am and remains available during the whole collection period.

If you forget to leave your tree out, please contact us by Tuesday 12 January so we can include your tree in the mop-up collections. Trees reported after this date may not be collected.

If your tree has not been collected by the end of the advertised collection period, please contact the Fundraising Team and we will advise whether it can be included in a mop-up collection.

Mop-up collections are available for registered missed trees only. If you require a mop-up collection, please notify us by Tuesday 12 January. Trees that have not been registered for mop-up collection cannot be collected.

The safety of our volunteers is our priority. If severe weather or other unforeseen circumstances make collections unsafe, we may need to postpone collections. If this happens, we will contact registered participants with details of any revised arrangements.

Unfortunately, no. To make the best use of our volunteer teams and vehicles, we are unable to offer specific collection dates or time slots.

Yes. We will send collection information and reminders using the contact details you provide when registering.

If you no longer require collection, please contact the Fundraising Team as soon as possible so that we can update our collection routes and make the best use of our volunteers’ time.

No. As long as your tree has been left in a clear, visible and accessible location at the front of your property by 8am, you do not need to be at home when our volunteers arrive.

Yes. If you would like more than one tree collected, please ensure each tree is included when you register so that we can accurately plan our collection routes.

Once collected, your Christmas tree will be recycled responsibly through our local recycling partners, giving it a new purpose after the festive season.

We’re delighted that some of our recycling partners include Depden Care Farm and Gee Gees Ranch Healing Acres CIO, where recycled trees can be used to support local animals, enrichment activities and the wider community. Trees may also be processed through other local recycling partners, helping to ensure they continue to benefit local causes rather than going to waste.

Contact Chess our Community Fundraiser on chess.silverton@stnh.org.uk or call 01284 672109 and she will be happy to help.