35 stories for 35 years: St Nicholas Hospice care rated as ‘Outstanding’

There was much delight as it was revealed the Hospice had been declared ‘outstanding’ by the Care Quality Commission (CQC) following a two-day unannounced visit.

In its report, published on Monday, 8 August 2016, the CQC praised the quality of care provided, as well as the ‘friendliness, approachability, empathy, kindness and compassion of staff’.

The report stated: “St Nicholas Hospice is an outstanding service. It is truly focused on the individual needs of people that they support, giving people support at the time they need it in a way and place that best suits them and their family.

“People spoke of a service that was tailor-made for them and their families saying that staff truly went the extra mile to offer understanding, empathy and choices that were based upon information and keeping people informed and involved.”