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Shop Supervisor – Long Melford

St Nicholas Hospice Care is a local charity providing help, advice and support to people in West Suffolk and Thetford in the final chapters of their life, who are living with long-term and life-threatening illnesses. Our services are not just for patients, but for their family and friends too. They include everything from specialist medical care to bereavement support and practical help. St Nicholas Hospice is dedicated to its vision for everyone to matter in life and death.

We are looking for a Shop Supervisor who can help us make the most out of every donation, develop a strong community presence and generate vital income for St Nicholas Hospice Care.

You will have leadership skills to motivate a team of volunteers who you will work closely with to sort, display and sell donated and new goods to customers. In the absence of the Shop Manager, you will be opening, closing and running the shop to help provide a high quality retail service, therefore previous management experience is essential.

The successful applicant will, amongst other duties, be responsible for the following:

• Support the day-to-day running of the shop, assisting the Shop Manager and volunteers.
• Contribute to meeting agreed on sales targets set by the Shop Manager.
• Processing sales using the Electronic Point of Sale (EPOS) system.
• Provide high-quality customer service ensuring that everyone has a positive experience engaging with the Hospice.
• Actively encourage donors to complete Gift Aid forms for donated items, motivating volunteers to sign up donors.
• Responsible for opening and closing the shop, cashing up, banking and completing reconciliation procedures in the Managers absence.
• Ensure that all donations are stored and handled using the correct procedures.

Shop Supervisor role profile

As an employee of St Nicholas Hospice Care you would receive the following benefits:

• A Health Cash Plan & Wellbeing programme
• 25 days annual leave increasing to 29 with service (pro-rata for part-time employees)
• Enhanced Occupational sick pay scheme
• Access to a group pension plan or if you have a current NHS pension, we can offer a continuation of your plan (subject to criteria)
• Life assurance

If you would like to discuss the role further, please contact Karen Jones on 01284 747613.

To apply, please click here.

Closing date: 30 May 2024

Interview date: 06 June 2024

Location, St Nicholas Hospice Care - Long Melford Boutique, Hall Street, Long Melford, Sudbury, UKContract details, 12 Month Fixed Term, 15 hours per week, £9301 per annum