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Information regarding our retail services
During the pandemic, our retail activity was seriously disrupted, but we are now in a place where all of our shops have re-opened and other retail services have re-started.
We’d ask that everyone is mindful of the measures we have put in place and works with us to ensure everyone’s safety.
In line with government advice we ask that all customers shopping in our stores wear either a face covering or a mask, unless they have a good reason not to.
Please note: we are considering all government advice and guidance. While every effort is being made to ensure the information on this page is correct, things are subject to change.
Our Barton Road, St John’s Street and Hardwick Parade shops in Bury St Edmunds, plus our Mildenhall, Haverhill, Newmarket, Brandon, Sudbury and Long Melford stores have re-opened.
Social distancing measures are in place at all of our shops and customers will notice some other changes. There is hand sanitiser by the door, screens at the tills and shorter opening hours to allow for cleaning.
The number of shoppers in-store at anyone time is also closely monitored.
If you can, please pay using contactless.
As part of the re-opening of the Haverhill shop, the Hub’s onsite café is welcoming customers through the doors again.
The café is open from 10am to 4pm Tuesday to Saturday and operates in a similar way to the shops. As part of the government’s test and trace programme people will be required to let us know their contact details if using the café.
We will also not be able to accept donations in the same way.
Mildenhall – Donations can be accepted at this store on a Tuesday between 10am and 4pm. Donations must be taken to the back door and you must call the shop in advance 01638 717965.
Haverhill – Donations are accepted at this store every Friday between 10am and 4pm. If you have any items to donate you must call the shop in advance on 01440 712992.
Newmarket – We are unable to accept donated goods at this store.
St John’s Street – We are unable to accept donated goods at this store.
Barton Road – We are unable to accept donated goods at this store.
Hardwick Parade – We are unable to accept donated goods at this store.
Long Melford – We are unable to accept donated goods at this store.
Brandon – We are unable to accept donated goods at this store.
Sudbury – We are unable to accept donated goods at this store.
Slots can also be booked to drop off items at our Donation Centre, Chapel Pond Hill, Bury St Edmunds. Click here to find out more.
Before you bring your items to us, if you could check that they are in a suitable condition to be sold we would be grateful, as this will help us to cut down on waste costs meaning more funds for our services.
St John’s Street: Tuesday to Saturday from 10am to 4pm.
Newmarket: Tuesday to Saturday from 10am to 4pm.
Haverhill: Tuesday to Thursday from 10am to 4pm and Saturday 10am to 4pm.
Barton Road: Tuesday to Saturday from 10am to 4pm.
Mildenhall: Tuesday to Saturday from 10am to 4pm.
Hardwick Parade: Tuesday to Saturday from 10am to 4pm.
Long Melford: Monday to Saturday from 10am to 4pm.
Brandon: Tuesday, Thursday and Friday from 10am to 4pm.
Sudbury: Tuesday to Saturday from 10am to 4pm.
Use of PPE
Our teams been given PPE, but in line with government guidance it is their choice if they wear it.
After two months we are re-opening our shops.
To be able to do this we need a little extra help.
Our shops we rely on the goodwill of our retail volunteers who generously give their time to us.
At this time many of our most vulnerable volunteers are continuing to shield and we need people willing to lend a hand to fill this huge gap.
You might currently be furloughed by your employer or just looking for a way to fill the time, volunteering will give you the chance to get involved with your local community and give something back.
Don’t worry if you’re not sure how long you can volunteer for, anytime given will be gratefully received.
At the moment we need people who can give their time to our Mildenhall and Barton Road shops between 9am and 4pm, Tuesdays to Saturday. We also have need for volunteers for our St John’s Street shop, Newmarket and Haverhill.
We would love to hear from those who may be able to support other shops at a later date.
The role includes stocking the shelves, sorting donated goods and helping our customers.
If you think you could help,you can find out more by clicking here.
Our Donation Centre on Chapel Pond Hill is open to the public.
We are following all government advice and social distancing measures are in place.
To make sure donations can be dropped off as safely as possible a booking system is in operation and we’d ask that you only arrive during your slot time.
If you arrive without a pre-booked slot, unfortunately, we will be unable to accept your items.
To allow for an isolation period, staff will ask you to place your donations in a marked bay.
Staff can help you with heavy items, but you will need to let us know in advance, so we can put the necessary measures in place.
Slots are available Monday to Friday from 9am to 12pm and 1pm to 3pm. You can book your slot by calling 01284 747622.
For the moment our Warehouse Sales are not taking place.
This will remain the case for the foreseeable future. Please keep an eye out for any updates.
Our House Clearance Service is running.
Extra measures are in place and we are adhering to the social distancing rules.
Please contact Darren Devine (House Clearance Manager) on 07969 619647 to arrange a house clearance assessment or to answer any questions or queries you may have.
Please click here to find out more.
eBay and online shop
Our eBay shop, where you can find donated goods, including unique and rare items, is running.
You can visit our shop by clicking here