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Information regarding our retail services

Following government advice and guidelines we are planning to re-open our shops from Monday, 12 April.

We’re looking forward to welcoming our customers back through the doors. Social distancing measures will be in place, hand sanitiser will be available for customer use, and we’d ask that those who are able to wear a face mask or covering when in-store. We’ll be following all government guidelines, and would ask that customers support our staff and volunteers to do so.

Our opening hours will be:

Barton Road, Bury St Edmunds: open Monday to Saturday from 9am to 4.30pm. At the current time, this store is unable to accept donated items.

St John’s Street, Bury St Edmunds: Open Monday to Saturday from 9.30am to 4.30pm, and donations are being accepted at this store.

Long Melford: open Monday to Saturday from 9.30am to 4.30pm, and this store will be accepting donations.

Haverhill: open Monday to Saturday from 9.30am to 4pm, and this store will be accepting donations. For the time being, our Haven Café at the Haverhill Hub will remain temporarily closed.

Brandon: open Monday, Tuesday, Thursday, Friday and Saturday from 9.30am to 4.30pm. This store will be closed on Wednesdays and, at the current time, is unable to accept donated items.

Sudbury: open Monday to Saturday from 9.30am to 5pm, and donations are being accepted at this store.

Newmarket: open Tuesday to Saturday from 9.30am to 4.30pm. This store will be closed on Mondays and is accepting donations.

Mildenhall: open Monday to Saturday from 9.30am to 5pm, and donations are being accepted at this store.

If you have donated items for our stores, please remember our Donation Centre, on Chapel Pond Hill, Bury St Edmunds is currently open and operating a slot booking system. For more information, click here.

Thank you to all of our customers who have supported us throughout these difficult times. Our staff and volunteers much appreciate your kindness.

Our Donation Centre

Our Donation Centre, on Chapel Pond Hill in Bury St Edmunds, will open for limited days during the week, and a slot booking system is in place. The centre will be open on Monday, Wednesday and Friday. We will only be able to accept donated items from those who have pre-booked their slot. Find out more by clicking here.

The Haven Café 

The Haverhill Hub’s Haven Café is also temporarily closed. The Haverhill Hub also remains closed, and all face-to-face services and support groups are not taking place.

Our House Clearance Service

Our house clearance team is working as usual following all government guidelines. For more information on house clearances, please click here.

eCommerce 

You can still support the charity through our ebay store. Find out more here: https://www.ebay.co.uk/usr/stnicholashospice.

Please note: we are considering all government advice and guidance. While every effort is being made to ensure this page’s information is correct, things are subject to change.

Help the Hospice by becoming a shop volunteer

To help support our shops we are looking for more volunteers.

Our retail volunteer roles offer a lot of variety, and include sorting donations, working on the till, displaying goods for sale, and most importantly ensuring all our customers receive a friendly welcome.

We need people to lend a hand across all of our shops, our Bury St Edmunds stores in Hardwick Parade, Barton Road and St John’s Street as well as our shops in Haverhill, Newmarket, Sudbury, Long Melford, Brandon and Mildenhall. At the moment we have a particular need for volunteers in our Brandon and St John’s Street shops.

The great thing about our volunteer roles is that we can be flexible, so if you think you can help please get in touch.

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Donation Centre

Our Donation Centre on Chapel Pond Hill remains open, although hours have been reduced.

We are following all government advice and social distancing measures are in place.

To make sure donations can be dropped off as safely as possible a booking system is in operation and we’d ask that you only arrive during your slot time.

If you arrive without a pre-booked slot, unfortunately, we will be unable to accept your items.

To allow for an isolation period, staff will ask you to place your donations in a marked bay.

Staff can help you with heavy items, but you will need to let us know in advance, so we can put the necessary measures in place.

Slots are available Monday, Wednesday and Friday from 9am to 12pm and 1pm to 3pm. You can book your slot by calling 01284 747622.

Please click here to find out more.

Warehouse sales

Our Warehouse Sales are not taking place.

This will remain the case for the foreseeable future. Please keep an eye out for any updates.

House Clearances

Our House Clearance Service is running.

Extra measures are in place and we are adhering to the social distancing rules.

Please contact Darren Devine (House Clearance Manager) on 07969 619647 to arrange a house clearance assessment or to answer any questions or queries you may have.

Please click here to find out more.

eBay and online shop

Our eBay shop, where you can find donated goods, including unique and rare items, is running.

You can visit our shop by clicking here