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Call our 24h help line
01284 766133
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Call our 24/7 advice line for health care professionals and families if you need support with symptom management and end of life care.

Information regarding our retail services

The government’s announcement of a third lockdown means that some of our retail activities will have to pause.

At this time we do not know for certain when we will be able to reopen our shops or restart our retail services as this depends on decisions from the government.

Please note: we are considering all government advice and guidance. While every effort is being made to ensure the information on this page is correct, things are subject to change.

Our shops in Bury St Edmunds, Mildenhall, Sudbury, Long Melford, Newmarket and Haverhill will remain temporarily closed.

During their closures, stores will be unable to accept donated goods, please don’t leave items outside our shops as these could become a hazard. Please, if you can, save them for us until we can reopen.

Our Donation Centre

Our Donation Centre, on Chapel Pond Hill in Bury St Edmunds, will open for limited days during the week, and a slot booking system is in place. The centre will be open on Monday, Wednesday and Friday. We will only be able to accept donated items from those who have pre-booked their slot. Find out more by clicking here.

The Haven Café 

The Haverhill Hub’s Haven Café is also temporarily closed. The Haverhill Hub also remains closed, and all face-to-face services and support groups are not taking place.

Our House Clearance Service

Our house clearance team will be undertaking our Christmas Tree Recycling Service for the first part of January. For more information on house clearances, please click here.


You can still support the charity through our ebay store. Find out more here:

Help the Hospice by becoming a shop volunteer

Although all of our shops are temporarily closed, our staff and volunteers are looking forward to re-opening again.

To help support our shops we are looking for more volunteers.

Our retail volunteer roles offer a lot of variety, and include sorting donations, working on the till, displaying goods for sale, and most importantly ensuring all our customers receive a friendly welcome.

We need people to lend a hand across all of our shops, our Bury St Edmunds stores in Hardwick Parade, Barton Road and St John’s Street as well as our shops in Haverhill, Newmarket, Sudbury, Long Melford, Brandon and Mildenhall. At the moment we have a particular need for volunteers in our Brandon and St John’s Street shops.

The great thing about our volunteer roles is that we can be flexible, so if you think you can help please get in touch.

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Donation Centre

Our Donation Centre on Chapel Pond Hill remains open, although hours have been reduced.

We are following all government advice and social distancing measures are in place.

To make sure donations can be dropped off as safely as possible a booking system is in operation and we’d ask that you only arrive during your slot time.

If you arrive without a pre-booked slot, unfortunately, we will be unable to accept your items.

To allow for an isolation period, staff will ask you to place your donations in a marked bay.

Staff can help you with heavy items, but you will need to let us know in advance, so we can put the necessary measures in place.

Slots are available Monday, Wednesday and Friday from 9am to 12pm and 1pm to 3pm. You can book your slot by calling 01284 747622.

Please click here to find out more.

Warehouse sales

Our Warehouse Sales are not taking place.

This will remain the case for the foreseeable future. Please keep an eye out for any updates.

House Clearances

Our House Clearance Service is running.

Extra measures are in place and we are adhering to the social distancing rules.

Please contact Darren Devine (House Clearance Manager) on 07969 619647 to arrange a house clearance assessment or to answer any questions or queries you may have.

Please click here to find out more.

eBay and online shop

Our eBay shop, where you can find donated goods, including unique and rare items, is running.

You can visit our shop by clicking here