Need to talk?
Call our 24/7 advice line for health care professionals and families if you need support with symptom management and end of life care.
Service updates in response to Coronavirus
St Nicholas Hospice Care is dedicated to its vision for everyone to matter in life and death and we are committed to our aims to:
- Equip everyone to live with dying, death and grief
- Provide direct support
- Strive for something better through innovation
As an organisation, we recognise the need for our services to change quickly during this difficult time, taking the necessary steps to protect the people we care for, as well as those working and volunteering with us.
We are carefully monitoring coronavirus developments and following the latest advice provided by the Department of Health and Social Care, NHS England and Public Health England.
Scroll to the bottom of the page for all cancelled services.
Clinical telephone support and advice
St Nicholas Hospice Care has increased capacity of our 24/7 advice line from today, Thursday 9th April.
Our telephone number 01284 766133 provides advice to health professionals (e.g. GPs, community nurses, care homes) and families on symptom management and end of life care.
Our specialist teams will continue to support as usual during the day, but will increasingly offer telephone advice. Our aim is to ensure people are equipped and prepared, and that if things change unexpectedly, additional expert advice is available.
In line with government guidance and to protect patients, families and our teams during the coronavirus outbreak, we have taken the difficult decision to limit the number of visitors to our ward. We will work with our visitors and patients to ensure each individual circumstance is discussed and agreed with the nurse in charge. However, it is likely that we will request:
- One visitor per patient
- An arranged time for visiting
Do not visit the hospice if you or anyone you live with have a temperature or a new persistent cough. Please continue to self-isolate as per government guidance. We can offer alternative routes of communication so you can keep in touch with your loved ones on the ward.
We ask that all visitors to the hospice:
- Wash their hands when entering the hospice
- Stay with the patient you are visiting as much as possible; and do not use communal areas
- Keep two metres apart from other visitors and staff.
Please discuss your visiting requirements with the nurse in charge and we will do our best to support your needs. Thank you for your understanding in these difficult times.
Main reception: 01284 766133
Community nurses continue to work closely with our colleagues across health and care, including district nursing teams and GP’s so that your care continues in the community. We are working together to reduce visits and limit the risks of spreading coronavirus. Our community nurses will provide most support over the phone. We will visit in emergencies after a telephone assessment finds it is safe to do so.
Family support continues to support existing patients with telephone calls replacing face to face contact. All discharges will now take place using telephone consultation. We will agree on how these calls are managed with you.
If you have an existing referral in place, or you are submitting a new referral today, a bereavement health check will take place over the phone as soon as possible.
Chaplaincy will continue to support people in our care, staff and volunteers by offering spiritual, religious and pastoral care. Input on our inpatient ward is following a request by the nursing team. All other spiritual and religious support can be delivered over the phone.
Our Time To Remember events due to take place in May have been postponed.
As services and masses are no longer able to take place in the community, we have been made aware that live streaming of services and masses is taking place. These can be viewed using the links below:
For details on how the Chaplaincy team is able to support people during the coronavirus pandemic, please click here: https://stnicholashospice.org.uk/coronavirus-guidance-on-visiting-the-hospice/spiritual-support-for-people-in-our-care-and-in-the-community/
Physiotherapy and occupational therapists (OT)
Our physiotherapists and OT’s continue to work closely with our colleagues across health and care. We are working together to reduce visits and limit the risks of spreading coronavirus. Our team will provide most support over the phone. We will visit in emergencies after telephone assessment finds it is safe to do so.
Hospice Neighbours and other community volunteers
Although at this time we cannot visit in person, the Hospice Neighbours team are extremely resourceful and well connected so we would encourage you to make contact with the team. You will receive a warm personal response, with supportive ideas and links to local community resources. Please leave a message on 01284 719638 and we will call you back to see how we can help.
Cancelled support groups and activities
Cancellations based at the Bury St Edmunds Hospice site:
Breathing Space (Monday)
Music Therapy (Monday)
Art Therapy (Tuesday)
Orchard Day Therapy (Tuesday and Wednesday)
Open House (Friday)
Writing Group (Friday)
Men’s Group (Friday)
Cancellations based in the community:
Open House, Sudbury (Monday)
Open House, Newmarket (Tuesday)
Open House, Haverhill (Tuesday)
Open House, Thetford (Wednesday)
Open House, Botesdale (Thursday)
Bereavement Café, Bury St Edmunds (Wednesday)
Bereavement Café, Stowlangtoft (Thursday)
Bereavement Café, Mildenhall (Friday)
Bereavement Group, Haverhill (Friday)
Stepping Forward (Thursday)