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Need advice?

Call our 24h help line
01284 766133
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Call our 24/7 advice line for health care professionals and families if you need support with symptom management and end of life care.

Adverse weather conditions: updated information

Due to the continued adverse weather across the Suffolk area, St Nicholas Hospice Care has had to make some temporary changes to its services.

We have already had heavy snowfall across the county and it is likely this will continue throughout the week with temperatures dropping even further and icy conditions expected.

As a result, throughout this week (Monday, 26 February to Friday, 2 March), the Hospice will be running a more limited service, this includes:

  • The Hospice’s Haverhill Hub will be closed on Friday, 2 March, and Saturday, 3 March, with all groups postponed
  • Our Positive Living Groups will not be running
  • Friday’s Creative Writing Group has been cancelled
  • The suspension of our Open House sessions which take place across the community for the rest of the week

The people we support, those staying on our ward, and those in the community will continue to be our first priority.

We are putting these measures into place to ensure we can continue caring for the people who need us.

For up-to-date weather information, please visit the Met Office’s website.


I need advice and support

If you need to speak to someone from the Hospice please call our advice line on 01284 766133. Our trained staff will be able to offer you advice and support.

For general medical advice, you can also call 101 or in an emergency please call 999.


Attending appointments and support sessions

During this adverse weather, we recognise that you may experience difficulties attending our Hardwick Lane site in Bury St Edmunds, our outreach hub in Camps Road Haverhill, and the sessions we run at community venues across West Suffolk and Thetford.

If you know you will not be able to attend your appointment, please let us know as soon as you are able.

The Hospice’s Orchard Day Service sessions will not be running for the rest of this week.

As far as they are able, our Community Nurses will still be visiting people in their own homes. The weather may cause some disruption to this, visits may need to be rearranged or postponed. We will be letting people know about any changes as soon as we can. In the meantime please call our advice line on 01284 766133, if you have any concerns.


Visiting the Hospice

If you are visiting friends or family who is being cared for at the Hospice. Please plan ahead and allow extra time for your journey. Check your travel route, be mindful of local traffic information and ensure you have a fully charged mobile phone with you should you need to call someone for assistance.