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Call our 24/7 advice line for health care professionals and families if you need support with symptom management and end of life care.

Community response and volunteer programmes

To encourage everyone to do what they can to support their communities, and particularly vulnerable and isolated people during the Covid-19 crisis, volunteer schemes are being set up.

As a charity that relies on the kindness of its volunteers, we are acutely aware of what a difference this resource makes.

We also believe offering your time and kindness to help someone in need can also help your own mental wellbeing, as well as providing an invaluable service to others.

Let’s come together, as safely as possible, to maintain community strength, and support the people around us who really need it.

Here are some details on schemes you could get involved with:

Home But Not Alone

This service aims to help connect people who want to volunteer and help their neighbours who are most in need.

The service’s app Tribe Volunteer, allows individuals, charities, town and parish councils, community and religious groups, to put themselves forward to help those who request support.

In line with the government’s social distancing guidelines, this support could include delivering groceries, medication or essential household goods.

The Home, But Not Alone service was created by partners from Suffolk’s councils, police, health bodies and charitable organisations which have come together as the Collaborative Communities Board.

How do I get involved?

·         Read more about the scheme here:

·         Download the free app Tribe Volunteer from the Apple App Store or Google Play Store

Need help

The telephone number for those in genuine need of help is freephone 0800 876 6926 and will be staffed from 9am to 5pm, seven days a week. Please note this telephone line is not a general information line for Covid-19 queries.

NHS Volunteer Responders

NHS England have temporarily paused volunteer recruitment to allow them to process initial applications. 

This initiative, set up to support the NHS during the outbreak, needs volunteers to support the 1.5m people in England who are at most risk from the virus to stay well.

Volunteers must be 18 or over and fit and well with no symptoms. Those in higher-risk groups (including those over 70, those who are pregnant or with underlying medical conditions) will be able to offer support by telephone.

Most tasks can be undertaken while social distancing and volunteers will receive guidance.

Roles include:

·         Community Response volunteer

·         Patient Transport volunteer

·         NHS Transport volunteer

·         Check-in and Chat volunteer

How do I get involved?

  • Find out further detail about the roles, and information on the scheme here:
  •     Once you have registered, you’ll be provided a log-in to the GoodSAM Responder app