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Susan Hayter – Trustee

Career Profile:
I retired in March 2010 as the Director of Patient Safety and Clinical Quality for NHS Suffolk, after nearly 45 years in the NHS in various roles both in community and hospital services in the UK and abroad. In my last 10 years I have lead particularly on clinical quality and promoting the patient’s experience to health care
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Since my retirement I have worked for NHS organisations and Suffolk County Council both in Director of Quality roles and as an investigator in serious incidents and complex complaints Other community involvement:

  • I am a Community Governor at Freeman Community Primary School in Stowupland. Suffolk.
  • I am a member of Holy Trinity Church Stowupland PCC, and the Safeguarding Officer for the Benefice.
Why did you become a St Nicholas Hospice Care Trustee?

In 2010 I was approached, because of my clinical background, to be a Trustee at St Nicholas Hospice Care; I have a deep commitment to clinical quality and ensuring we continually strive to improve the patient’s experience. It was an honour to be asked to join such a committed membership who very much shared the values and beliefs which I held dear.